Terms of service
Terms & Conditions
Effective Date: October 11, 2025
Canadian Light Shop
Operated by FD Retail B.V.
Prinsengracht 1031C
1017 KP Amsterdam
The Netherlands
Chamber of Commerce (KvK): 99966670
VAT Number: NL869207593B01
Phone: +31 620362650
Email: support@canadianlightshop.ca
Website: https://canadianlightshop.ca
Customer Support Hours
Monday – Friday: 8:00 AM – 7:00 PM (GMT-05:00) Eastern Time (Toronto)
Saturday & Sunday: Closed
We aim to respond to all enquiries within one business day.
Shipping Coverage: Canada
1. Introduction
Welcome to Canadian Light Shop.
By accessing our website or placing an order, you agree to these Terms & Conditions. These terms explain your rights and responsibilities as a customer and describe how we provide our products and services.
If you do not agree with these Terms, please do not use our website.
2. Definitions
For the purposes of these Terms:
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"We", "Us", "Our" refers to Canadian Light Shop.
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"Customer", "You", "Your" refers to any visitor or purchaser using our website.
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"Product(s)" refers to all lighting fixtures, accessories and related goods offered for sale.
3. Eligibility
To place an order, you must:
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Be at least 16 years old.
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Provide accurate billing, shipping and contact information.
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Have a valid delivery address within Canada.
We reserve the right to refuse or cancel any order where inaccurate, fraudulent or misleading information has been provided.
4. Product Information
We strive to provide accurate product descriptions, dimensions, specifications and images.
Please note:
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Colours may vary slightly depending on your monitor or mobile device.
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Product dimensions are approximate.
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Images are for illustration purposes only.
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Minor design updates may occur without affecting product functionality.
All prices are displayed in Canadian Dollars (CAD $) unless otherwise stated.
5. Pricing & Availability
Prices and product availability may change without prior notice.
If a product becomes unavailable after you place an order, we will notify you as soon as possible and offer either:
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A suitable alternative, or
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A full refund.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
6. Orders & Payments
After placing your order, you will receive an order confirmation by email.
We currently accept secure payments through:
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Visa
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Mastercard
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American Express
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Maestro
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Google Pay
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Shop Pay
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Apple Pay
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PayPal
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Klarna
All payments are processed through secure PCI-DSS compliant payment providers.
7. Shipping & Delivery
We currently ship throughout:
Canada
Estimated delivery:
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Processing: 2–3 business days
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Shipping: 8–11 business days
Delivery times may vary depending on your location, carrier performance or unforeseen circumstances.
Once your order ships, you will receive a tracking link via email.
Customers are responsible for providing the correct shipping address. We cannot be held responsible for delays or lost shipments resulting from incorrect address information.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they enter processing or shipping.
9. Returns & Refunds
Eligible products may be returned within 14 business days after delivery.
To qualify:
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The item must be unused.
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The item must be returned in its original packaging.
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Proof of purchase is required.
After inspection, approved refunds are processed within 7 business days.
Please note:
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Return shipping costs are the customer's responsibility unless the product is defective or incorrect.
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Personalized or clearance products cannot be returned unless faulty.
Please see our Return & Refund Policy for complete details.
10. Warranty
Our lighting products include a 1-year manufacturer's warranty against manufacturing defects.
This warranty does not cover:
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Incorrect installation
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Improper use
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Normal wear and tear
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Damage caused by electrical surges
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Water damage where the product is not rated for wet environments
If you believe your product is defective, please contact us with photographs and a detailed description of the issue.
Depending on the situation, we may repair, replace or refund the product.
11. Customer Responsibilities
Customers are responsible for:
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Reading product specifications before purchasing.
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Ensuring compatibility with their electrical installation.
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Following all installation and safety instructions.
We strongly recommend that lighting products be installed by a qualified electrician where required.
12. Limitation of Liability
Canadian Light Shop shall not be liable for indirect, incidental or consequential damages arising from:
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Incorrect installation
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Product misuse
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Carrier delays
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Website interruptions
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Technical issues beyond our control
Our maximum liability shall never exceed the purchase price of the product concerned.
13. Intellectual Property
All website content, including but not limited to:
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Images
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Logos
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Product descriptions
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Graphics
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Text
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Design
is the exclusive property of Canadian Light Shop and may not be copied, reproduced or distributed without prior written permission.
14. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
We only use your information to:
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Process your orders
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Improve our services
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Communicate with you regarding your purchase
Please refer to our Privacy Policy for further information.
15. Fraud Prevention & Security
We take fraud prevention seriously.
Orders may be reviewed for suspicious activity.
Where fraud is suspected, we reserve the right to:
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Cancel the order
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Refuse shipment
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Refund the payment
All payment information is securely encrypted and processed through certified payment providers.
16. Customer Support
Our customer support team is available during normal business hours.
For questions regarding orders, returns, warranties or general enquiries, please contact:
17. Accessibility
We are committed to making our website accessible to all users.
If you require assistance accessing any information on our website, please contact our customer support team and we will gladly assist you.
18. Governing Law
These Terms & Conditions shall be governed by the laws of The Netherlands.
Any disputes arising from these Terms shall be submitted to the competent courts of Amsterdam, The Netherlands, unless mandatory consumer protection laws provide otherwise.
19. Changes to These Terms
We reserve the right to modify or update these Terms & Conditions at any time.
The latest version will always be available on this page together with the updated Effective Date.
20. Contact Information
FD Retail B.V.
Trading Name: Canadian Light Shop
Prinsengracht 1031C
1017 KP Amsterdam
The Netherlands
Chamber of Commerce (KvK): 99966670
VAT Number: NL869207593B01
Phone: +31 620362650
Email: support@canadianlightshop.ca
Website: https://canadianlightshop.ca
Customer Support Hours
Monday – Friday: 8:00 AM – 7:00 PM (GMT-05:00) Eastern Time (Toronto)
Saturday & Sunday: Closed
We aim to respond within one business day.
21. Our Commitment to Transparency
We believe in honest, transparent business practices.
Our website provides clear information regarding:
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Products
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Pricing
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Shipping
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Returns
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Contact information
Canadian Light Shop is operated by FD Retail B.V., a legally registered company in the Netherlands, and is committed to complying with all applicable consumer protection laws for customers purchasing within Canada.