Shipping policy

Shipping Policy

Last updated: October 11, 2025

At Canadian Light Shop, our goal is to deliver your lighting products quickly, safely, and with complete transparency. We understand that lighting is an essential part of your home, which is why every order is handled with care from the moment it is placed until it arrives at your doorstep.

Please read the information below to learn how we handle shipping, delivery, and related services.

1. Shipping Destinations

We currently ship to:

  • Canada

At this time, we do not offer international shipping outside of Canada.

We work with trusted logistics partners to ensure your order arrives safely and on time.

2. Currency and Taxes

All prices displayed on our website are shown in Canadian Dollars (CAD $).

Applicable taxes are calculated and displayed during checkout where required.

3. Order Cut-Off Time

Order cut-off time: 6:00 PM (GMT-05:00) Eastern Time (Toronto)

Orders placed after 6:00 PM will be processed on the next business day.

4. Order Processing Time

Once our fulfillment team receives your order, we begin processing it immediately.

Processing time: 2–3 business days (Monday to Friday).

During this stage we:

  • Verify payment

  • Perform quality control

  • Carefully package your order

  • Prepare it for shipment

5. Shipping & Delivery Time

After your order has been shipped, delivery generally takes:

Shipping time: 8–11 business days (Monday to Friday).

You will receive email updates throughout the shipping process so you can easily track your order.

6. Shipping Carriers

We partner with reliable Canadian shipping providers, including:

  • Canada Post

  • UPS

  • Purolator

Every shipment includes a Track & Trace number, which will be emailed to you once your order has been dispatched.

7. Shipping Costs

We offer FREE standard shipping on all orders within Canada.

No additional shipping charges apply.

8. Order & Shipping Confirmation

You will receive three types of email notifications:

  • Order Confirmation – immediately after placing your order, including your order number and purchase details.

  • Shipping Confirmation – once your package has been shipped, including your tracking number and shipping carrier.

  • Delivery Confirmation – once your package has been successfully delivered.

If you do not receive these emails within 24 hours, please check your spam or junk folder.

9. Order Tracking

Once your order has shipped, you can track it using the link provided in your shipping confirmation email.

Please allow up to 24 hours after shipment for tracking information to become available.

If your tracking number shows "Pending" or "Not Found," please wait one additional business day before contacting us.

You can also check your order status anytime through our Order Tracking page.

10. Packaging

Every order is carefully packaged to protect fragile lighting fixtures during transport.

Whenever possible, we use environmentally friendly packaging materials to reduce waste while ensuring your products arrive safely.

Each shipment may include:

  • Protective packaging for glass and electrical components

  • Printed invoice

  • User and installation manual (where applicable)

11. Address Changes

If you need to change your shipping address, please contact us within 12 hours of placing your order.

Once an order has entered processing or shipping, we are unable to modify the delivery address.

Providing an incorrect or incomplete address may result in delivery delays or failed delivery attempts.

12. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not yet entered processing or shipping.

Once your order has been prepared for shipment, cancellation is no longer possible.

To request a cancellation, please email support@canadianlightshop.ca with your order number and the reason for cancellation.

13. Failed Delivery or Undeliverable Address

If a shipment is returned to us because:

  • The address was incorrect or incomplete

  • The recipient was unavailable

  • The package was refused

We will contact you to arrange reshipment.

Additional shipping charges may apply for resending the package.

14. Damaged or Missing Items

We take every precaution to ensure your order arrives safely.

If your package arrives damaged or an item is missing:

  • Take clear photos of the outer packaging, inner packaging, and damaged product.

  • Contact us within 48 hours of delivery.

  • We will initiate an investigation with the shipping carrier.

Once confirmed, we will either:

  • Send a replacement product, or

  • Issue a full refund,

depending on your preference.

15. Lost Packages / Not Received

If your tracking status shows Delivered, but you have not received your package:

  • Verify your shipping address.

  • Check with neighbours or household members.

  • Inspect your mailbox and nearby parcel lockers.

  • Contact the shipping carrier using your tracking number.

If the carrier confirms that your package has been lost, please contact our support team with your order number.

We will promptly send a replacement or issue a full refund.

16. Delivery Delays

While we always strive to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Holiday shipping volumes

  • Severe weather conditions

  • Carrier delays or labour disruptions

  • Unexpected transportation issues

If your shipment is delayed, we will keep you informed by email whenever possible.

17. Holiday Shipping

During peak periods such as Black Friday, Christmas, and other major holidays, shipping times may be slightly longer due to increased carrier volumes.

We recommend placing your order early during these periods.

18. Duties & Import Taxes

As all orders are shipped within Canada, customers generally do not incur additional customs duties or import fees.

Any applicable taxes are calculated during checkout.

19. Customer Support

If you experience any issues regarding your shipment or delivery, our customer support team is happy to assist you.

We aim to respond to all enquiries within 24 business hours.

Contact Information

FD Retail B.V.

Trading Name: Canadian Light Shop

Prinsengracht 1031C
1017 KP Amsterdam
The Netherlands

Chamber of Commerce (KvK): 99966670

VAT Number: NL869207593B01

Phone: +31 620362650

Email: support@canadianlightshop.ca

Website: https://canadianlightshop.ca/

Customer Support Hours

Monday – Friday: 8:00 AM – 7:00 PM (GMT-05:00) Eastern Time (Toronto)

Saturday & Sunday: Closed

We aim to respond to all enquiries within one business day.