FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery times vary depending on your location in Canada. Estimated delivery times are displayed during checkout.

2. Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Any applicable shipping costs are calculated automatically at checkout.

3. Can I return my order?

Absolutely. You can return unused items within 14 days of receiving your order. The product must be in its original packaging and condition.

4. How do I start a return?

Simply contact our customer support team with your order number, and we’ll guide you through the return process.

5. When will I receive my refund?

Once your returned item has been inspected, your refund will be issued to your original payment method within a few business days.

6. Can I change or cancel my order?

If your order hasn’t been shipped yet, we’ll do our best to make changes or cancel it. Please contact us as soon as possible.

7. Are your lights compatible with Canadian electrical standards?

Yes. Our lighting products are suitable for use in Canada. Please check each product page for specific voltage and compatibility information.

8. Are light bulbs included?

This depends on the product. The product description will clearly indicate whether bulbs are included.

9. Do your lights come with a warranty?

Yes. All our products are covered by a manufacturer’s warranty against manufacturing defects. Warranty periods may vary by product.

10. Can I track my order?

Yes! Once your order has been shipped, you’ll receive an email with your tracking information.

11. What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and other secure payment methods available at checkout.

12. What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damage. We’ll resolve the issue as quickly as possible.

13. How can I contact customer support?

You can reach us by email through our Contact Us page. We aim to respond within one business day.

14. Are your lights easy to install?

Most fixtures are designed for straightforward installation. Installation instructions are included, but we recommend using a licensed electrician if you’re unsure.

15. Do you ship across Canada?

Yes! We proudly deliver to customers throughout Canada.