Refund policy

Return & Refund Policy

Last updated: October 11, 2025

Thank you for shopping at Canadian Light Shop (operated by FD Retail B.V.).

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

1. Return Period

We offer a 14 business day (Monday–Friday) return period from the date your order is delivered.

To qualify for a return, your item must be:

  • In new and unused condition

  • Returned with all original packaging, labels and accessories

  • Accompanied by proof of purchase or your order confirmation

Unfortunately, return requests submitted after the 14-business-day return period cannot be accepted.

2. Return Eligibility

Most products may be returned; however, certain products are excluded for hygiene, safety or customization reasons.

The following items cannot be returned:

  • Custom-made or personalized lighting products

  • Clearance or final sale items

  • Gift cards

  • Digital products

If you are unsure whether your product qualifies for a return, please contact us at support@canadianlightshop.ca before returning the item.

3. Return Procedure

To ensure a smooth return process, please follow the steps below.

Step 1 – Verify Eligibility

Please ensure that:

  • The return request is made within 14 business days after delivery.

  • The product is unused and in its original condition.

  • All original packaging, accessories and labels are included.

Step 2 – Contact Customer Support

To initiate a return, email support@canadianlightshop.ca and include:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return

Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) along with detailed return instructions.

Step 3 – Prepare Your Return

Once your return has been approved:

  • Carefully package the item using the original packaging whenever possible.

  • Include a copy of your invoice or packing slip.

  • Clearly write the provided RMA number on the outside of the package.

Returns received without an RMA number may experience delays or may be refused.

Step 4 – Inspection

After your return arrives at our warehouse, our team will inspect the item to verify that it meets the return requirements.

You will receive an email once your return has been inspected and approved.

4. Return Shipping & Costs

Return Method: By mail

Return Label: Provided by email (PDF)

Restocking Fee: None

Refund Processing Time: Within 7 business days after inspection

Who Pays for Return Shipping?

We cover the return shipping costs when:

  • You received a defective product.

  • You received the wrong item.

The customer pays the return shipping costs when:

  • You changed your mind.

  • You ordered the wrong product.

  • The item does not meet your expectations.

5. Damaged, Incorrect or Defective Items

Every order is inspected before shipment.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please email support@canadianlightshop.ca and include clear photographs showing the issue.

After reviewing your claim, we will offer one of the following:

  • A replacement product

  • An exchange

  • A full refund, including any applicable shipping costs

We aim to resolve product issues within 3–5 business days.

6. Exchanges

Need a different product or colour?

We gladly accept exchanges.

The quickest option is to return your current item and place a new order for the replacement product.

Once your return has been approved, you may immediately place your new order.

7. Order Changes & Cancellations

If you wish to modify or cancel your order, please contact us within 12 hours of placing your order by emailing:

support@canadianlightshop.ca

After this period, your order may already have entered processing or shipping, and cancellation may no longer be possible.

8. Lost Packages

If your shipment is confirmed as lost by the shipping carrier, we will:

  • Investigate the shipment with the carrier.

  • Send you a replacement at no additional cost.

If you prefer a refund instead of a replacement, please allow up to 7 business days for the carrier's investigation to be completed.

9. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds are processed within 7 business days (Monday–Friday).

  • The refund will be issued to your original payment method.

  • Depending on your financial institution, it may take several additional business days before the funds appear in your account.

10. Our Commitment

We believe in building long-term relationships based on trust and transparency.

Our return and refund process is designed to be fair, straightforward and customer-friendly while complying with applicable Canadian consumer protection legislation.

Contact Information

FD Retail B.V.

Trading Name: Canadian Light Shop

Prinsengracht 1031C

1017 KP Amsterdam

The Netherlands

Chamber of Commerce (KvK): 99966670

VAT Number: NL869207593B01

Phone: +31 620362650

Email: support@canadianlightshop.ca

Website: https://canadianlightshop.ca

Customer Support Hours

Monday – Friday: 8:00 AM – 7:00 PM (GMT-05:00) Eastern Time (Toronto)

Saturday & Sunday: Closed

We aim to respond to all enquiries within one business day.